Troubleshooting
What you see, and what to do.
The board
Strike feed paused
What you see: the board says “Strike feed paused · taps off”, and the price line breaks.
What to do: wait. It clears when Strike's prices flow again. Open Live boxes keep their target and stop on Strike. Open Demo calls still settle, and a call the gap leaves undecided is void and refunded.
Order book paused
What you see: the order book bars by the price axis turn grey.
What to do: nothing. It clears by itself. In Demo, the order book never changes a multiplier or a result.
You're offline
What you see: “Offline · taps off” on the board.
What to do: reconnect. Nothing is queued while you're away, and the app catches up on your boxes and balance when you're back. Live boxes close on time without the app.
Wallet and funding
The wallet won't sign
What you see: nothing happens when you sign, or connecting fails.
What to do: unlock the wallet and allow pop-ups; on a phone, open the app in the wallet's own browser. Sign Strike's message exactly as shown, from the address you picked, within 5 minutes. After 5 tries in 10 minutes, wait ten minutes.
Cardano wallets
What you see: a Cardano wallet won't connect or won't sign.
What to do: the wallet must support data signing in its dApp connector (CIP-30); some hardware setups don't. On this app, switch it to Preprod. Preview won't work. Sign with the address you connected.
A deposit or withdrawal didn't go through
What you see: an error in Add funds or Withdraw, or nothing in your balance after a while.
What to do: if the wallet is on the wrong network, switch it (Cardano Preprod or Ethereum Sepolia here) and try again. If the quote ran out, get a new one: nothing was sent. If the app asks you to check your Strike history, look there before trying again. The steps are in Add funds.
Live boxes
Key revoked
What you see: Live asks you to reconnect, because your key expired or was revoked.
What to do: keys expire, can be revoked in the Strike app, and are replaced by a newer connection. Connect again, then check the Strike app for any position that was open.
Still open on Strike
What you see: “Still open on Strike testnet” at the top of the board.
What to do: your position is still open on Strike. Open the Strike testnet app with the same wallet, close the position, and cancel any leftover orders.
Live is closed on a market
What you see: the Live card under the board says Live is closed on this market, with the reason, and the footer says “Live is closed on ADA”, for example. Its boxes show no amount.
What to do: Strike's order book there is too thin to get out safely, its prices aren't current, or, as for ADA on testnet, Strike takes no orders at the market's price. Try another market, or play Demo; see When Live is closed.
No amount on the boxes
What you see: Live boxes show no dollar amount.
What to do: the plan can't be worked out right now. Check that your wallet is connected, that your size is at least Strike's minimum for the market, and that Live is open there. The amounts come back on their own.
The plan changed
What you see: Live says the plan changed.
What to do: the order book moved after you checked the plan, so nothing was opened. Check the new plan and confirm again.
Already a box on that market
What you see: Live says you already have a box or a position on that market.
What to do: Live allows one open box per market, and skips a market where your Strike account already holds a position. Close it first, or pick another market.
Not filled
What you see: “Not filled · no position”.
What to do: nothing filled at the entry price, so no position opened and nothing was charged. It's common on testnet, where order books are thin.
Nothing would fill
What you see: the plan says nothing would fill, and the confirm button stays off.
What to do: no orders rest at the entry price right now. Wait for the book to fill in, or try another market.
Demo taps
Price moved
What you see: “Price moved. Tap again.” or, with the fresh multiplier, “Now 2.10×. Tap again.”
What to do: the multiplier dropped too far before your tap arrived. Check the new number and tap again if you still want the box.
Too late for that box
What you see: “Too late for that box.”
What to do: boxes close 3 seconds before their window starts, by the server's clock. Pick a later column, or tap a little earlier.
Price expired
What you see: “Price expired. Tap again.”
What to do: the price you saw expired before your tap arrived. Tap again; on a slow connection, pick a later column.
Not enough Demo balance
What you see: “Not enough Demo balance.”
What to do: pick a smaller stake, wait for open calls to settle, or tap Refill to 1,000 in Accounts once your available demo balance is under 1,000.
Still stuck?
Your Live funds and positions are always visible in the Strike app: sign in there with the same wallet. Never share a recovery phrase or private key. Nobody from strikeabox will ever ask for one.